CX Knowledge Base

The primary repository for information needed to provide the best client experience possible.

Artcraft Company Information and Documents
Tax ID # 23-1973624 W9 Form is attached. WBENC Certificate # 242500 Certificate Attached Expiration Date: July 20, 2024 ASI # 125050 PPAI # 101781
Tue, Sep 26, 2023 at 4:22 PM
Storefronts and SAP - Whom Do I Ask?
This guide will help you get your question to the right person. New Client Webstore Inquiries - after qualifying the prospective store, questions shoul...
Thu, Sep 28, 2023 at 3:40 PM
In-House Deco - Why and How?
In-House Deco - Artcraft uses third-party embroiderers and screen printers for large orders to achieve the lowest cost. Sometimes, more flexibility is requi...
Tue, Sep 26, 2023 at 10:46 AM
In-House Deco Process Revision for Storefronts Items
Process Goal Order more blank in-house deco items together on a single stand-alone PO to save on inbound freight costs and simplify the SAP process. Pr...
Tue, Sep 26, 2023 at 10:45 AM
Fulfillment Quotes and Project
If a client doesn't want to receive all of their order, at one location, in factory packaging, fulfillment may be involved. Fulfillment involves at ...
Fri, Sep 29, 2023 at 10:59 AM
ShipStation
Shipstation processes our UPS, FedEx and UPS shipments. By logging into the Shipstation site, you can find tracking information for any order shipped from o...
Tue, Sep 26, 2023 at 10:46 AM
MiniStores
Ministores help us when clients want to offer apparel but don't have all the recipient's sizes or when the client wants to give recipients a choice ...
Tue, Sep 26, 2023 at 10:05 AM
Excel Dashboard Links
Apparel Production Dashboard Receiving Dashboard Supplier Information
Tue, Sep 26, 2023 at 10:55 AM
Merch Vocabulary
Print on Demand - Print on demand refers to producing paper goods (business cards, letterhead, note cards) through an automated process on our Storefronts s...
Thu, Sep 28, 2023 at 10:16 AM